We offer several support packages we hope will fit all your needs. Each support package is point-based and may consist in a different combination of the following timely services: email incident tickets, experimental designs, software and hardware customizations. Support packages can be purchased at any time by Psykinematix licensees. Before purchasing a support package, please have a look at the Conditions of Service and at our Refund Policy. We also have a reward program in place.

All prices (in US dollars, excluding sales tax if applicable) shown below are for academic staff working at Universities only. For all other types of organization (private sector, including non-affiliated research centers/institutes, etc), please contact us at: sales@psykinematix.com

Enter in the fields below your name, email and license number (8 last digits/letters only) as they appear in your Psykinematix license receipt and click the "Update" button to verify your current support level (* required). Then you can click a "Buy Now" button .

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Available Support:   

SUPPORT PACKAGE
Incidents
Designs
Software
Hardware
PRICE
(USD)
SAVING
(%)
Acceptance Mark
Support Packages with Unlimited Duration:
(Best for occasional/light users)
Basic
10 Points
5
1
0
0
$500
--
Standard
20 Points
10
2
0
0
$950
5%
Bronze
50 Points
25
5
0
0
$2,250
10%
Silver
150 Points
50
10
1
0
$6,000
20%
Gold
500 Points
100
20
2
1
$17,500
30%
12 Month Support Packages:
(Best for regular/heavy users)
Bronze
50 Points
25
5
0
0
$1,250
50%
Silver
100 Points
50
10
0
0
$2,500
50%
Gold
300 Points
50
10
4
0
$7,500
50%
Platinum
500 Points
50
10
4
1
$12,500
50%

Refund Policy

Refund shall be granted ONLY for support packages purchased separately from Psykinematix licenses, ONLY for the part of those services that have not been provided yet, and ONLY if the refund is requested in the first year of the purchase. In the case the refund claim results from a support issue that cannot be solved, KyberVision in its sole discretion may offer a refund. All refunds granted will be subject to a 25% return processing fee.

Conditions of Service

  1. The purchased support package is made to you, either an individual or an entity, as legitimate licensee for the Psykinematix software. All support requests must be made by the Psykinematix software's licensee using his/her personal license information.
  2. One category of services can be converted to another category if enough support points have been accumulated (Incident = 1 point, Stimulus = 3 Points, Design = 5 points, Software = 50 points, Hardware = 200 points).
  3. If the requested service cannot be provided for some reasons (for example, out-of-scope customizations, incompatible devices with OSX, etc), we commit ourselves to propose acceptable workarounds if available.
  4. KyberVision reserves the right to include in any future release of Psykinematix parts or integrality of any customization made to the Psykinematix software on the request of the licensee.
  5. Support points obtained through our reward program obey the same conditions of service.
  6. Support Packages with Unlimited Duration: there is no time limit for the services validity. When purchasing a new support package, unused services from a previous package are added to the new one.
  7. 12 Month Support Packages include unlimited emails. Note that there is a 1-year time limit for the services validity starting from the purchase day. When renewing a yearly support package, unused services from the previous year are added to the new one. Unused services expire if the yearly support package is not renewed.

The services provided in each support package are:

  • Email Incident Tickets (1 point each): high-priority support through emails to help you resolve or find workarounds to problems you have with Psykinematix or that result in moderate to severe loss of service (data corruption, critical function not working, application crashes, etc). This service is typically provided on next business day.

  • Stimulus Creation (3 points each): required if you want us to create a particular stimulus using Psykinematix. This service is typically provided in the current week. If a significant software customization is necessary to implement the requested stimulus, a higher support level will be required (see below).

  • Experimental Designs (5 points each): required if you want us to design an experiment for you using Psykinematix. This service is typically provided in the current week. If a significant software or hardware customization is necessary to implement the requested experiment design, a higher support level will be required (see below).

  • Software customizations (50 points each): required if you wish to see Psykinematix modified for a particular purpose that requires a significant software customization (for example if you need a new method, procedure, stimulus, etc). This service is typically provided in the next couple of weeks.

  • Hardware customizations (200 points each): required if you wish to interface Psykinematix with some external devices not yet supported. This service is typically provided in the current or next month.

Reward Program

How can you obtain reward support points?

  • By submitting your new publications that cite the use of Psykinematix (the submission form is available here) [1 point/submission]
  • By referring Psykinematix to a new user who purchases one or several Standard or GPU Psykinematix licenses [1 point/referral per license]

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